Refund policy

Refund and Return Policy

Boruch’s Sourdough Bakehouse, operated by POLIATZKY BAKEHOUSE LLC, prepares fresh, perishable food products. Because our products are perishable and cannot be safely restocked or resold, we do not accept physical returns of food products.

However, we stand behind our products and will address qualifying problems involving damaged, defective, incorrect, or missing items.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it is delivered or picked up. Contact us within 48 hours of receiving your order if:

An item arrived damaged or spoiled.
You received the wrong product.
An item is missing from your order.
The product has a significant quality or safety issue.

Email info@bsdbakehouse.com and include:

Your name and order number.
A description of the problem.
Clear photographs of the product and packaging.
A photograph of the shipping label when applicable.

Please keep the product and its original packaging until we have reviewed your request. Do not mail or return food products unless we specifically instruct you to do so.

After reviewing the circumstances, we may provide an appropriate replacement, store credit, partial refund, or full refund.

Non-Returnable and Non-Refundable Situations

We generally cannot provide a refund or replacement for:

Requests submitted more than 48 hours after delivery or pickup.
Products that were stored or handled improperly after receipt.
Personal taste or texture preferences when the correct product was delivered in acceptable condition.
Failure to review the ingredients, allergen information, product description, weight, or size before ordering.
An incorrect or incomplete delivery address supplied by the customer.
Delivery problems caused by the recipient being unavailable to receive the order.
Products that were consumed or discarded before photographs or other reasonable evidence could be provided.
Unauthorized returns.

This policy does not limit any rights that cannot legally be excluded.

Perishable Food and Shipping Delays

Our products are freshly prepared and may have a limited shelf life. Customers are responsible for following any storage, refrigeration, freezing, or reheating instructions provided with the product or displayed on our website.

When an order experiences an unusual shipping delay or arrives in unacceptable condition, contact us within 48 hours. We will review the shipment information and condition of the product and determine the appropriate resolution.

Order Cancellations and Changes

A cancellation or change may be accepted only if preparation or production has not yet begun. Because our products are made fresh and may be prepared specifically for an order, we cannot guarantee cancellations or changes after production begins.

Special orders, customized orders, large orders, and catering orders may be nonrefundable once ingredients have been purchased or preparation has started.

Local Pickup Orders

Customers are responsible for picking up their orders during the agreed pickup period.

Orders that have already been prepared but are not picked up are generally not eligible for a refund. Contact us promptly if an emergency prevents you from collecting your order, and we will review the circumstances.

Approved Refunds

When a refund is approved, it will be issued to the original payment method.

We normally process approved refunds within five business days. Your bank or credit-card provider may require additional time to post the refund to your account.

Original shipping or delivery charges are refundable only when the refund results from an error by Boruch’s Sourdough Bakehouse or a qualifying delivery problem for which we accept responsibility.

We do not charge restocking fees because perishable food products are not physically returned or restocked.

Contact Information

Questions or refund requests should be sent to:

Boruch’s Sourdough Bakehouse
Operated by POLIATZKY BAKEHOUSE LLC
Email: info@bsdbakehouse.com
Telephone: 845-406-7783